Return Policy

Return Period

Due to the custom nature of our services and the installation of materials on your property, returns are generally not applicable to completed projects. However, we stand behind our work and will address any legitimate concerns about workmanship or materials.

For uninstalled materials purchased directly from us, you may request a return within 30 days of purchase, subject to the conditions outlined below.

Return Conditions

To be eligible for a return, items must be:

In their original, unused condition
In original packaging when applicable
Returned within the specified return period
Not custom-ordered or specially manufactured items

Items that have been installed, used, damaged, or altered cannot be returned.

Cost of Return Shipping

If you are returning items due to our error or defective materials, we will cover the cost of return shipping. For returns initiated by the customer for reasons other than defects or errors on our part, the customer is responsible for return shipping costs.

Return Process

To initiate a return, please contact us using the contact information provided below. We will provide you with return instructions and a return authorization number.

Please include your order number and reason for return when contacting us. We will review your request and respond within 5-7 business days.

Once we receive and inspect the returned items, we will notify you of the approval or rejection of your return.

Non-Returnable Items

The following items cannot be returned:

Custom-designed or specially manufactured items
Items that have been installed or used
Items damaged by misuse or normal wear
Services that have been performed
Items purchased more than 30 days ago

General Legal Requirements

This return policy complies with applicable consumer protection laws. Your rights under applicable consumer protection legislation are not affected by this policy.

If you are a consumer, you may have additional rights under local consumer protection laws that cannot be excluded or limited by this policy.

Order Cancellation Policy

You may cancel an order before work has begun or materials have been ordered. Once work has commenced or custom materials have been ordered, cancellation may be subject to charges for work completed and materials ordered.

To cancel an order, please contact us immediately. We will work with you to resolve the cancellation in a fair manner.

Refund Procedure

If your return is approved, we will process your refund within 10-14 business days. Refunds will be issued to the original payment method used for the purchase.

Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.

For service-related issues, we will work with you to resolve concerns. This may include correcting workmanship issues, replacing defective materials, or providing appropriate compensation as determined on a case-by-case basis.

Contact Information

For questions about returns, cancellations, or refunds, please contact us:

Squablonaz
589 Summerdale Blvd
St. Louis, MO 63110
Phone: +1 (630) 725-1193
Email: team@squablonaz.world